Terms & Policies
You must preregister by email or phone for a group class. Classes are limited to 15 students for beginners and intermediates and to 10 for advanced classes. Classes need a minimum of 5 people to run. If a space in a class sells out, you will placed on the wait list and notified if a space becomes available. Payment for a class must be received by the date of the first class. You may pay online or in person at the first class. If payment is not received at the end of the first class, your spot will be given to the next person on the wait list. Please attend your classes! You will not receive a refund for missed classes.
GROUP CLASSES: In the event of inclement weather or facility issues, we will notify you via text, FB, or the Remind App. We will also post closings on the website. Absolutely every effort will be made to make sure we can fit you into a rescheduled time if your teacher needs to cancel class. In the event that we cannot reschedule a make-up class we will offer a partial refund in the amount your have paid per class.
PRIVATE LESSONS: NHSS will credit your account for lessons that we cannot provide. If we have to cancel a lesson for weather, facility issues, or holidays your payment will roll to the next week.
We have a 24-hour cancellation policy. Lessons cancelled more than 24 hours in advance will remain on your account balance. You will be charged for a lessons cancelled within 24 hours of your appointment, and for lessons that you forget. That being said, we understand that kids get sick. If you or your child should fall sick on the day of your lesson and miss the 24-hour window, we will make every attempt to reschedule your lesson if you notify your teacher. However, if you know you have an event coming up (baseball tournament, birthday party, grandma in town, SATs), please try to reschedule your lesson the week prior. Out of courtesy to our teachers, rescheduled lessons cannot rescheduled a second time. If you must cancel a rescheduled lesson, that week’s tuition will be paid to your teacher for having made the effort to reschedule and your time will be forfeit.
We accept credit cards, cash, and checks. Tuition for private lessons is due by the first lesson of the month. Please count the number of sessions in your month carefully before making your payment.
Our house or yours? If there is space in the schedule, private teachers may be available to travel to your home for a lesson with an additional travel fee.
Teachers will make every effort to avoid spreading food and other allergens, but we cannot control for every other student walking in the door. As a courtesy to other students, please wash your hands and face if consuming tree nut or peanut products prior to class and refrain from consuming those items during breaks. If you are the parent or guardian of a minor that may require the administration of glucose tablets or juice, Epinephrine, or Benadryl, you must accompany that person for the duration of their lesson, and be immediately available to provide and administer these items should the need arise.